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Exploring a constrained, non-market service relationship
[Exploration d’une relation de service contrainte et non marchande]

Author

Listed:
  • Anis Jounaid

    (UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12)

Abstract

This research focuses on a service relationship between users of food aid organizations and the volunteers who serve them. An ethnographic research design was deployed in two aid agencies in France to explore this non-market relationship. Our results allowed us to characterize this relationship, which is different from other service relationships. The dynamics of interaction between users and volunteers lead to a relationship that is sometimes rehabilitative (co-creation of a social link value), sometimes degrading (co-destruction of value) for users.

Suggested Citation

  • Anis Jounaid, 2023. "Exploring a constrained, non-market service relationship [Exploration d’une relation de service contrainte et non marchande]," Post-Print hal-04030561, HAL.
    • Handle: RePEc:hal:journl:hal-04030561
    DOI: 10.48611/isbn.978-2-406-14630-8.p.0099
    as

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