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The impact of technostress on small-business owners’ burnout: The mediating role of strain

Author

Listed:
  • Alexandre Benzari

    (Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School)

  • Anis Khedhaouria

    (Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School)

  • Olivier Torrès

    (UM - Université de Montpellier, Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School)

  • Alain Cucchi

    (IAE La Réunion - Institut d'Administration des Entreprises - La Réunion - UR - Université de La Réunion, CEMOI - Centre d'Économie et de Management de l'Océan Indien - UR - Université de La Réunion)

Abstract

A revised stress-strain-outcome (SSO) model of burnout was empirically tested with a large sample of 239 small business owners. Our model differentiates the consequences of strain into short-term and long-term consequences to study the mechanisms through which technostress (technostressors) affects strain (short-term consequence) and job burnout as an outcome (long-term consequence). Our results revealed three technostressors (techno-induced work overload, techno-induced job insecurity, and techno-induced role ambiguity) to be positively and directly associated with small business owners strain. There was no direct effect of technostressors on burnout. Considering the short-term and long-term consequences, strain fully mediated the relationship between technostressors and burnout. Implications for theory and practice are discussed.

Suggested Citation

  • Alexandre Benzari & Anis Khedhaouria & Olivier Torrès & Alain Cucchi, 2022. "The impact of technostress on small-business owners’ burnout: The mediating role of strain," Post-Print hal-04009442, HAL.
    • Handle: RePEc:hal:journl:hal-04009442
    as

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