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Gender-Based Analysis of Zones of Tolerance for Transit Service Quality Considering Intelligent Transportation Systems

Author

Listed:
  • Farzad Arabikhan

    (School of Computing, University of Portsmouth - University of Portsmouth)

  • Maria Nadia Postorino

    (Mediterranean University of Reggio Calabria)

  • Ariane Dupont-Kieffer

    (PHARE - Philosophie, Histoire et Analyse des Représentations Économiques - UP1 - Université Paris 1 Panthéon-Sorbonne, UP1 - Université Paris 1 Panthéon-Sorbonne)

  • Alexander Gegov

    (School of Computing, University of Portsmouth - University of Portsmouth)

Abstract

Quality service in public transport is important in transit systems. User needs and expectations have great relevance to transit modeling and implementation. This explanatory study examined young men's and young women's expectations and perceptions of transit quality of service with the use of the zone of tolerance (ZOT) and adequate and desired levels of service. Given the critical role of intelligent transportation systems (ITS) in public transport service enhancement, a specific dimension that reflected user perceptions and expectations of ITS also was considered. ZOTs for men and women were obtained separately, and the results showed differences. In particular, women's minimum acceptable and desired levels of service were higher than they were for men, and women had relatively bigger ZOTs.

Suggested Citation

  • Farzad Arabikhan & Maria Nadia Postorino & Ariane Dupont-Kieffer & Alexander Gegov, 2016. "Gender-Based Analysis of Zones of Tolerance for Transit Service Quality Considering Intelligent Transportation Systems," Post-Print hal-03915447, HAL.
    • Handle: RePEc:hal:journl:hal-03915447
    DOI: 10.3141/2541-09
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    Cited by:

    1. Rupi, Federico & Freo, Marzia & Poliziani, Cristian & Postorino, Maria Nadia & Schweizer, Joerg, 2023. "Analysis of gender-specific bicycle route choices using revealed preference surveys based on GPS traces," Transport Policy, Elsevier, vol. 133(C), pages 1-14.
    2. Singh, Harpreet & Kathuria, Ankit, 2023. "Heterogeneity in passenger satisfaction of bus rapid transit system among age and gender groups: A PLS-SEM Multi-group analysis," Transport Policy, Elsevier, vol. 141(C), pages 27-41.

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