Information technology governance: An exploratory study in moroccan public sector[La gouvernance des technologies de l’information : Etude exploratoire dans le secteur public marocain]

Increased investments in information technology (IT) and information systems (IS) have pushed private companies as well as public sector organizations to adopt IT governance frameworks. This thesis is interested in studying how Moroccan public organizations have governed their IT in a context of regionalization and administrative decentralization. Using an interpretivist posture, we conducted a qualitative multiple case study in which four Moroccan public organizations were explored in depth. Data collection was based primarily on semi-structured interviews with the heads of the IT functions, and on documentary sources relating to each case. For the data analysis, we used a thematic content analysis. Our analysis sheds light on the phenomenon of IT governance by putting into perspective the modes of organization of the IT function, IT decision-making processes, and by identifying a base of eleven governance mechanisms (structures, processes, and relational mechanisms) to be favored for public organizations in the Moroccan context in order to ensure alignment between IT / Business and in order to provide the expected IT value.