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Perceiving control over the exchange on peer-to-peer platforms: measurement and effects in the second-hand market

Author

Listed:
  • Rémi Mencarelli

    (Institut d'Administration des Entreprises (IAE) - Savoie Mont-Blanc)

  • Renaud Lunardo

    (Kedge BS - Kedge Business School)

  • Cindy Lombart

    (Audencia Business School)

  • Markus Blut

    (Durham University)

  • Ericka Henon

Abstract

While the emergence of peer-to-peer (P2P) platforms has revolutionized the way people exchange goods, these platforms face the need to provide appealing products offered by independent providers. However, those providers have to deal with anonymous buyers, potentially hindering their perception of control over the exchange and their subsequent willingness to use the platform. Our research addresses this issue of providers' control. Because prior research uses either environment-centric or individual-centric measures of control, no accurate measure of perceived control exists. This research aims to contribute by providing a scale that-in line with control theories-differentiates among the perceptions of control that derive from individual (i.e., skills-related) and those that emerge from the environment (i.e., security-related, autonomy-related). The results of four empirical studies performed in the secondhand market provide strong empirical support for the validity of our control scale, and its ability to explain the provider's experience on the P2P platform.

Suggested Citation

  • Rémi Mencarelli & Renaud Lunardo & Cindy Lombart & Markus Blut & Ericka Henon, 2022. "Perceiving control over the exchange on peer-to-peer platforms: measurement and effects in the second-hand market," Post-Print hal-03826630, HAL.
    • Handle: RePEc:hal:journl:hal-03826630
    DOI: 10.1007/s11002-022-09619-6
    Note: View the original document on HAL open archive server: https://audencia.hal.science/hal-03826630
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    Cited by:

    1. Flacandji, Michaël & Vlad, Mariana & Lunardo, Renaud, 2024. "The effects of retail apps on shopping well-being and loyalty intention: A matter of competence more than autonomy," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).

    More about this item

    Keywords

    Peer-to-peer platforms; provider; perceived control; online;
    All these keywords.

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