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Development of the quality approach and skills management: Contribution and limit in four certified companies in the wilaya of Bejaia
[Développement de la démarche qualité et le management des compétences : Apport et limite dans quatre entreprises certifiées de la wilaya de Bejaia]

Author

Listed:
  • Meziani Mustapha

    (UB - Université Abderrahmane Mira [Université de Béjaïa] = University Abderrahmane Mira [University of Béjaïa])

  • Hania Hammiche

    (UB - Université Abderrahmane Mira [Université de Béjaïa] = University Abderrahmane Mira [University of Béjaïa])

  • Lidia Izem

    (UB - Université Abderrahmane Mira [Université de Béjaïa] = University Abderrahmane Mira [University of Béjaïa])

Abstract

This research article aims to explore the relationship between the implementation of a QMS according to ISO 9001 standards and skills development. We know for a fact that producing quality is a matter of competence. The ISO 9001: 2015 standard recommends mastery of knowledge and skills as one of its requirements. But what really (in practice) about certified companies? The results of our survey in four certified companies show that all of the companies surveyed confirm the existence of a positive link between the QMS and skills management.

Suggested Citation

  • Meziani Mustapha & Hania Hammiche & Lidia Izem, 2021. "Development of the quality approach and skills management: Contribution and limit in four certified companies in the wilaya of Bejaia [Développement de la démarche qualité et le management des comp," Post-Print hal-03735759, HAL.
    • Handle: RePEc:hal:journl:hal-03735759
    Note: View the original document on HAL open archive server: https://hal.science/hal-03735759
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    More about this item

    Keywords

    Quality management; ISO standard; knowledge and skills; Management qualité; norme ISO; connaissances et compétences;
    All these keywords.

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