IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-03635957.html
   My bibliography  Save this paper

Listening and mediation as a lever for transforming a conflictual state into a cooperative state
[La escucha y la mediación como palanca para transformar un estado conflictivo en un estado cooperativo]

Author

Listed:
  • Renaud Petit

    (ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon)

  • Véronique Zardet

    (ISEOR - Institut de Socio-économie des Entreprises et des ORganisations - Institut de socio-économie des entreprises et des organisations, Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon)

Abstract

Listening and mediation are powerful levers of success for leading organizational change. The transformation of the numerous individual conflicts and resistances, natural phenomena in organizations, into cooperation is the main managerial response to obtain collective performance. The remarkable qualitative, quantitative and financial results of the combined implementation of socio-economic management and the Non-Violent Communication approach, within an institution in the health and social sector, attest to this. The right mix of the roles of methodologist/mediator/therapist of the managers is decisive for the sustainable and continuous success of the cooperation in the professional environment.

Suggested Citation

  • Renaud Petit & Véronique Zardet, 2021. "Listening and mediation as a lever for transforming a conflictual state into a cooperative state [La escucha y la mediación como palanca para transformar un estado conflictivo en un estado cooperat," Post-Print hal-03635957, HAL.
    • Handle: RePEc:hal:journl:hal-03635957
    DOI: 10.3917/ems.saval.2021.01.0294
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-03635957. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.