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Usability testing of MOOC: Identifying user interface problems

Author

Listed:
  • Olga Korableva

    (SPbU - St Petersburg State University)

  • Thomas Durand

    (CNAM - Conservatoire National des Arts et Métiers [CNAM], LIRSA - Laboratoire interdisciplinaire de recherche en sciences de l'action - CNAM - Conservatoire National des Arts et Métiers [CNAM])

  • Olga Kalimullina

    (The Bonch-Bruevich Saint - Petersburg State University of Telecommunications)

  • Irina Stepanova

    (ITMO - National Research University of Information Technologies, Mechanics and Optics [St. Petersburg])

Abstract

In the modern world, more and more information systems are actively used in the educational process. Examples of such systems are platforms for hosting remote MOOC (massive online open course). However, multiple MOOCs are perceived differently by users and have various levels of completion. It was proved that the existing problems of such systems are related to the usability of their user interface. A number of techniques are used to investigate user satisfaction with the interface. Most of them evaluate, first of all, the user satisfaction index after the course completion or at the stage of prototype creation and testing. The authors of the article carried out a research of existing approaches and proposed their own methodology for the evaluation of user satisfaction with the interface design on the basis of questionnaires UMUX-Lite, SUS, Testbirds Company approach and the ISO standards. The study allowed identifying gaps in the design of each of the analyzed platforms and its perception by users.

Suggested Citation

  • Olga Korableva & Thomas Durand & Olga Kalimullina & Irina Stepanova, 2019. "Usability testing of MOOC: Identifying user interface problems," Post-Print hal-03623271, HAL.
    • Handle: RePEc:hal:journl:hal-03623271
    DOI: 10.5220/0007800004680475
    Note: View the original document on HAL open archive server: https://cnam.hal.science/hal-03623271
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    Cited by:

    1. Olga Yurievna Voronkova & Valeriy Nikishkin & Irina I. Frolova & Elena Matveeva & Gulnaz Murzagalina & Ervena Kalykova, 2019. "Importance of the process of teaching the basics of social entrepreneurship for the sustainable development of society," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 7(2), pages 1048-1058, December.
    2. Irina I. Frolova & Olga Yurievna Voronkova & Natalia Andreevna Alekhina & Irina Kovaleva & Natalia A. Prodanova & Liudmila V. Kashirskaya, 2019. "Corruption as an obstacle to sustainable development: A regional example," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 7(1), pages 674-689, September.
    3. Olga Yurievna Voronkova & Veronika Yankovskaya & Irina Kovaleva & Ilya Epishkin & Iuliana Iusupova & Yuliya Berdova, 2019. "Sustainable territorial development based on the effective use of resource potential," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 7(1), pages 662-673, September.

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