IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-03601013.html
   My bibliography  Save this paper

Group-specific business process improvements via a Port Community System : The case of Rotterdam

Author

Listed:
  • Michele Simoni

    (PARTHENOPE - Università degli Studi di Napoli “Parthenope” = University of Naples)

  • Francesco Schiavone

    (PARTHENOPE - Università degli Studi di Napoli “Parthenope” = University of Naples, EM - EMLyon Business School)

  • Marcello Risitano

    (PARTHENOPE - Università degli Studi di Napoli “Parthenope” = University of Naples)

  • Daniele Leone

    (PARTHENOPE - Università degli Studi di Napoli “Parthenope” = University of Naples)

  • Junsong Chen

    (EM - EMLyon Business School)

Abstract

The Port Community System is a type of digital platform that offers several benefits and improvements to the operations and supply chain of an increasing number of ports worldwide. However, prior literature does not explain in detail how these various types of benefits and business process improvements spread within a port and are obtained by its main groups of stakeholders (agents, terminal operators, and so on). The article fills this literature gap by analysing the distribution of benefits and improvements among the main types of port actors in Rotterdam (the Netherlands) after the introduction of the ‘Portbase' platform. The results show that PCS effectively improves port stakeholders' business processes only if the platform is the core element of a port digital transformation strategy, and if it offers a large portfolio of smart IT solutions that (a) directly improve the system quality, information quality and service quality, and (b) are properly targeted for the business processes that are carried out by the different groups of port stakeholders.

Suggested Citation

  • Michele Simoni & Francesco Schiavone & Marcello Risitano & Daniele Leone & Junsong Chen, 2022. "Group-specific business process improvements via a Port Community System : The case of Rotterdam," Post-Print hal-03601013, HAL.
    • Handle: RePEc:hal:journl:hal-03601013
    DOI: 10.1080/09537287.2020.1824029
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-03601013. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.