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Motivated to Serve: A Regulatory Perspective on Public Service Motivation and Organizational Citizenship Behavior

Author

Listed:
  • Mathieu Molines

    (ESCE – International Business School)

  • Matthieu Mifsud

    (École de Management. AUDENCIA Nantes)

  • Assâad El Akremi

    (TSE-R - Toulouse School of Economics - UT Capitole - Université Toulouse Capitole - UT - Université de Toulouse - EHESS - École des hautes études en sciences sociales - CNRS - Centre National de la Recherche Scientifique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement)

  • Antony Perrier

    (TSE-R - Toulouse School of Economics - UT Capitole - Université Toulouse Capitole - UT - Université de Toulouse - EHESS - École des hautes études en sciences sociales - CNRS - Centre National de la Recherche Scientifique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement)

Abstract

Drawing on regulatory focus theory, we investigate how public employees' regulatory orientations (promotion and prevention focus) at work affect public service motivation (PSM) and change-oriented and maintenance-oriented organizational citizenship behavior (change-OCB; maintenance-OCB). The results, based on a three-wave study of 1,397 French police officers, empirically support expectations that the two regulatory orientations may activate PSM differently and are positively associated with change-OCB and maintenance-OCB. These findings underline the role of regulatory orientations as key psychological sources of PSM and OCB, extending existing public administration knowledge. This article suggests that police organizations could benefit from integrating regulatory focus insights into their practices.

Suggested Citation

  • Mathieu Molines & Matthieu Mifsud & Assâad El Akremi & Antony Perrier, 2022. "Motivated to Serve: A Regulatory Perspective on Public Service Motivation and Organizational Citizenship Behavior," Post-Print hal-03554335, HAL.
    • Handle: RePEc:hal:journl:hal-03554335
    DOI: 10.1111/puar.13445
    as

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