Proposal of a visual impact analysis approach based on enterprise modeling: case of customer experience projects in the banking sector
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- Matt, C. & Hess, Thomas & Benlian, Alexander, 2015. "Digital Transformation Strategies," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 75002, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
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- Christian Matt & Thomas Hess & Alexander Benlian, 2015. "Digital Transformation Strategies," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 57(5), pages 339-343, October.
- Matt, C. & Hess, Thomas & Benlian, Alexander, 2015. "Digital Transformation Strategies," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 75202, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
- Xiaoxia Duan & Hepu Deng & Brian Corbitt, 2012. "Evaluating the critical determinants for adopting e‐market in Australian small‐and‐medium sized enterprises," Management Research Review, Emerald Group Publishing Limited, vol. 35(3/4), pages 289-308, March.
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More about this item
Keywords
Digital transformation; Customer experience; Enterprise Architecture; Enterprise modeling; Impact analysis;All these keywords.
NEP fields
This paper has been announced in the following NEP Reports:- NEP-PPM-2022-03-28 (Project, Program and Portfolio Management)
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