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La mesure de la satisfaction a-t-elle toujours du sens quelle que soit l’activité ?

Author

Listed:
  • Nora Bezaz

    (CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine, IUT Hubert Curien Epinal - UL - Université de Lorraine)

  • Christian Dianoux

    (CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine, Institut d'Administration des Entreprises (IAE) - Metz)

  • Géraldine Thévenot

    (CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine, IAE Nancy - IAE Nancy School of Management - UL - Université de Lorraine)

Abstract

Although today all organizations with nursing homes for elderly and dependant persons measure the satisfaction of their residents, the appropriateness of using measures originally developed for radically different sectors of activity raises questions. The results obtained from 34 semi-structured interviews with residents, families and professionals show the inadequacy of current tools and make it possible to propose new avenues suggesting a revision of the measures and the concept measured.

Suggested Citation

  • Nora Bezaz & Christian Dianoux & Géraldine Thévenot, 2022. "La mesure de la satisfaction a-t-elle toujours du sens quelle que soit l’activité ?," Post-Print hal-03515344, HAL.
    • Handle: RePEc:hal:journl:hal-03515344
    DOI: 10.3917/mav.127.0059
    as

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