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Service relationship, service loop and service package examined in a logistics context
[Relation de service, boucle de service et bouquet de services examinés dans un contexte logistique]

Author

Listed:
  • Olivier Mevel

    (IUT Brest Morlaix - Institut Universitaire de Technologie - Brest/Morlaix - UBO - Université de Brest)

  • Thierry Morvan

    (IUT de Saint-Malo - UR - Université de Rennes)

  • Nélida Morvan

    (IUT de Saint-Malo - UR - Université de Rennes)

Abstract

Logistics service providers (LSP) have become one of the main players in the supply chain thanks to the quality and the price of service packages offered to the food industry. Through the concepts of service relationship, service loop and service package, this paper will identify the components of the service packages of LSPs operating in food supply chains, and then define how the production of LSP logistics services is likely to evolve. To study the characteristics of the service packages and their evolution, an empirical survey was conducted among manufacturers in the food industry in France.

Suggested Citation

  • Olivier Mevel & Thierry Morvan & Nélida Morvan, 2021. "Service relationship, service loop and service package examined in a logistics context [Relation de service, boucle de service et bouquet de services examinés dans un contexte logistique]," Post-Print hal-03407601, HAL.
    • Handle: RePEc:hal:journl:hal-03407601
    DOI: 10.48611/isbn.978-2-406-12261-6.p.0035
    as

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