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Lean supply chain and designing a customer-oriented dashboard: the case of an aerospace company

Author

Listed:
  • Hervé Lanotte

    (REGARDS - Recherches en Économie Gestion AgroRessources Durabilité Santé- EA 6292 - URCA - Université de Reims Champagne-Ardenne - MSH-URCA - Maison des Sciences Humaines de Champagne-Ardenne - URCA - Université de Reims Champagne-Ardenne)

  • Antonio Ferreira

    (REGARDS - Recherches en Économie Gestion AgroRessources Durabilité Santé- EA 6292 - URCA - Université de Reims Champagne-Ardenne - MSH-URCA - Maison des Sciences Humaines de Champagne-Ardenne - URCA - Université de Reims Champagne-Ardenne)

  • Pauline Brisset

Abstract

This paper focuses on a firm specializing in aeronautical seals, a company of the Hutchinson group. Boosted by one of its main customers, Airbus, this company has offered an innovative approach based on a reflection in terms of a customer-oriented dashboard. This executive dashboard summarizes several data through weekly and monthly indicators and also provides an analysis of causes of delay with a future outlook for service rate and an action plan. On the basis of this experience, offering a wealth of learning opportunities, we show how this company set up this strategic lean management tool to become a proactive supplier. This tool has since been acclaimed and has been the subject of many congratulations from several customers.

Suggested Citation

  • Hervé Lanotte & Antonio Ferreira & Pauline Brisset, 2020. "Lean supply chain and designing a customer-oriented dashboard: the case of an aerospace company," Post-Print hal-03376944, HAL.
    • Handle: RePEc:hal:journl:hal-03376944
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    Cited by:

    1. Ahmadi, Sadra & Shokouhyar, Sajjad & Amerioun, Motahare & Salehi Tabrizi, Neda, 2024. "A social media analytics-based approach to customer-centric reverse logistics management of electronic devices: A case study on notebooks," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).

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