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Évolution de l’hôtellerie française et de l’enseignement des techniques hôtelières de1918 à 2018

Author

Listed:
  • Yves Cinotti

    (ESPE Toulouse - École supérieure du professorat et de l'éducation - Toulouse Midi-Pyrénées - UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse)

Abstract

Since 1918, the hotel industry has undergone many upheavals: the sector has become industrialised, and many hotel jobs have disappeared due to changes in customer expectations and the use of information technology. This study shows how, from the end of the Great War until 2018, the teaching of hotel techniques, practiced by the employees of the reception, the lobby and the floors of a hotel, has adapted. The teaching of hospitality was very "technological", with the practical work of reception and room maintenance taking the form of training periods in hotels or in the hotel application school. But since 1980, this teaching addressed the commercial dimension of the professions and the quality approach.

Suggested Citation

  • Yves Cinotti, 2021. "Évolution de l’hôtellerie française et de l’enseignement des techniques hôtelières de1918 à 2018," Post-Print hal-03323754, HAL.
    • Handle: RePEc:hal:journl:hal-03323754
    Note: View the original document on HAL open archive server: https://hal.science/hal-03323754
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    Keywords

    hotel history; accommodation; hospitality techniques; hospitality teaching; Enseignement hôtelier; histoire de l'hôtellerie; hébergement; techniques hôtelières;
    All these keywords.

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