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EcSAAM: a model studying the acceptance and effect of virtual agents, holograms and robots on loneliness and quality of life, for elderly care in a context of Covid or social isolation

Author

Listed:
  • Brice Pablo de Diesbach

    (ISG - ISG International Business School [Paris])

  • Richard P. Bagozzi

    (University of Michigan [Ann Arbor] - University of Michigan System)

  • Alexandre Mazel

    (SoftBank Robotics Europe - SoftBank Robotics Group Corp.)

  • Jean-Philippe Galan

    (IRGO - Institut de Recherche en Gestion des Organisations - UB - Université de Bordeaux - Institut d'Administration des Entreprises (IAE) - Bordeaux)

  • Michele Grimaldi

    (ISIR - Institut des Systèmes Intelligents et de Robotique - SU - Sorbonne Université - CNRS - Centre National de la Recherche Scientifique)

  • Maria Cornide Santos

Abstract

We show the key role of the population of informal caregivers, the reason why the situation should worsen in the future, leaving more seniors not receiving enough social care. We show that virtual agents, holograms and robots might be possible complementary agents for human and elderly care. We also propose a reduced glossary for the virtual agents, retaining the clearest term of EVA. Then is introduced Loneliness: its relevance amongst seniors and more in a time of Covid crisis. A novel Service agents acceptance research model is presented, to be tested for elderly-care by a robot for now, and adapted to human care Globally, and overall human interaction in general when social link matters, and for all 3 agents: EVAs, Holograms or Robots.

Suggested Citation

  • Brice Pablo de Diesbach & Richard P. Bagozzi & Alexandre Mazel & Jean-Philippe Galan & Michele Grimaldi & Maria Cornide Santos, 2021. "EcSAAM: a model studying the acceptance and effect of virtual agents, holograms and robots on loneliness and quality of life, for elderly care in a context of Covid or social isolation," Post-Print hal-03238246, HAL.
    • Handle: RePEc:hal:journl:hal-03238246
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