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Riding school loyalty: A survey of child riders and their parents
[Fidélisation au centre équestre : une enquête auprès d’enfants cavaliers et de leurs parents]

Author

Listed:
  • Céline Vial

    (Pôle développement innovation et recherche - Institut Français du Cheval et de l'Equitation, UMR MOISA - Marchés, Organisations, Institutions et Stratégies d'Acteurs - Cirad - Centre de Coopération Internationale en Recherche Agronomique pour le Développement - CIHEAM-IAMM - Centre International de Hautes Etudes Agronomiques Méditerranéennes - Institut Agronomique Méditerranéen de Montpellier - CIHEAM - Centre International de Hautes Études Agronomiques Méditerranéennes - Montpellier SupAgro - Institut national d’études supérieures agronomiques de Montpellier - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement)

  • Camille Eslan

    (Pôle développement innovation et recherche - Institut Français du Cheval et de l'Equitation, UMR MOISA - Marchés, Organisations, Institutions et Stratégies d'Acteurs - Cirad - Centre de Coopération Internationale en Recherche Agronomique pour le Développement - CIHEAM-IAMM - Centre International de Hautes Etudes Agronomiques Méditerranéennes - Institut Agronomique Méditerranéen de Montpellier - CIHEAM - Centre International de Hautes Études Agronomiques Méditerranéennes - Montpellier SupAgro - Institut national d’études supérieures agronomiques de Montpellier - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement, FFE - Fédération Française d'Equitation)

  • Sandrine Costa

    (UMR MOISA - Marchés, Organisations, Institutions et Stratégies d'Acteurs - Cirad - Centre de Coopération Internationale en Recherche Agronomique pour le Développement - CIHEAM-IAMM - Centre International de Hautes Etudes Agronomiques Méditerranéennes - Institut Agronomique Méditerranéen de Montpellier - CIHEAM - Centre International de Hautes Études Agronomiques Méditerranéennes - Montpellier SupAgro - Institut national d’études supérieures agronomiques de Montpellier - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement)

  • Oriane Thomas

    (UniLaSalle, UMR MOISA - Marchés, Organisations, Institutions et Stratégies d'Acteurs - Cirad - Centre de Coopération Internationale en Recherche Agronomique pour le Développement - CIHEAM-IAMM - Centre International de Hautes Etudes Agronomiques Méditerranéennes - Institut Agronomique Méditerranéen de Montpellier - CIHEAM - Centre International de Hautes Études Agronomiques Méditerranéennes - Montpellier SupAgro - Institut national d’études supérieures agronomiques de Montpellier - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement)

Abstract

Since 2012, the Fédération Française d'Équitation (FFE) (French Equestrian Federation) has been witnessing a drop in rider membership, after seventy years of continuous growth. This article investigates this trend, focusing on the FFE's core target audience of riding school customers through a survey of eighty-seven riders aged seven to twelve and their parents. Drawing on the literature on consumer loyalty, the results show the respective influences that children and parents have on choice processes and sports club loyalty. Satisfaction, confirmation of expectations, community engagement, attractiveness of the alternative offer, and relationships with teachers, groups of friends, and particular horses emerge as important concepts to consider. Moreover, the relationships formed with friends and particular horses at the riding school can act as switching barriers in the loyalty process.

Suggested Citation

  • Céline Vial & Camille Eslan & Sandrine Costa & Oriane Thomas, 2020. "Riding school loyalty: A survey of child riders and their parents [Fidélisation au centre équestre : une enquête auprès d’enfants cavaliers et de leurs parents]," Post-Print hal-03107330, HAL.
    • Handle: RePEc:hal:journl:hal-03107330
    DOI: 10.4000/economierurale.8307
    Note: View the original document on HAL open archive server: https://hal.inrae.fr/hal-03107330
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