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Piloter la performance : sens et non-sens du travail

Author

Listed:
  • Patrick Gilbert

    (LAB IAE Paris - Sorbonne - IAE Paris - Sorbonne Business School)

  • Emmanuelle Gurtner

    (CEREFIGE - Centre Européen de Recherche en Economie Financière et Gestion des Entreprises - UL - Université de Lorraine)

  • Marion Soulerot

    (LAB IAE Paris - Sorbonne - IAE Paris - Sorbonne Business School)

Abstract

In public organizations, the need for modernization often results in the introduction of performance indicators. In an exploratory research based on a documentary analysis and a series of individual and collective interviews, we look at Pôle Emploi agents' perceptions of the effects of a performance management model on work. Although it was conceived as a vector for the creation of sense guiding and supporting the work of agents, the performance management model sometimes leads them to lose their sense of mission. It even confronts them with nonsense situations when they apply the model too instrumentally.

Suggested Citation

  • Patrick Gilbert & Emmanuelle Gurtner & Marion Soulerot, 2021. "Piloter la performance : sens et non-sens du travail," Post-Print hal-02997789, HAL.
    • Handle: RePEc:hal:journl:hal-02997789
    DOI: 10.3917/grh.211.0013
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    Cited by:

    1. Laurent Spang, 2024. "The evolution of the management control package (MCP) of a Caisse primaire d’assurance maladie (CPAM) over an extended period: Toward strategic alignment [L’évolution du package de systèmes de cont," Post-Print hal-04720336, HAL.

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