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Modelling the communication between emergency actors in crisis management

Author

Listed:
  • Amina Saoutal

    (Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique)

  • Jean-Pierre Cahier

    (Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique)

  • Nada Matta

    (Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique)

Abstract

Successful crisis management depends on collaboration between different stakeholders and involved organizations, it also relies on making a good decision in a short time. Therefore, it requires that actors communicate and share information on the field to achieve awareness about the event. Due to an ineffective communication in emergency response, awareness and collaboration are impacted, for that we aim to study the activity and the communication in inter-organizational crisis management and extract the various problems that actors encounter in information sharing which prevent them from achieving their goals. We present in this paper our initial result in which we model the dependencies between different actions, information and actors.

Suggested Citation

  • Amina Saoutal & Jean-Pierre Cahier & Nada Matta, 2014. "Modelling the communication between emergency actors in crisis management," Post-Print hal-02929649, HAL.
    • Handle: RePEc:hal:journl:hal-02929649
    DOI: 10.1109/CTS.2014.6867622
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    Cited by:

    1. Heinzel, Christine & van der Heijden, Sophie & Mayer, Aljoscha & Sänger, Nathalie & Sandholz, Simone, 2024. "Need for intensive care? A socio-technical systems perspective on water supply failure preparedness in German health care facilities," International Journal of Critical Infrastructure Protection, Elsevier, vol. 44(C).

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