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Co-creation of public services
[Co-création des services public]

Author

Listed:
  • Francesco Mureddu

    (The Lisbon Council)

  • David Osimo

    (The Lisbon Council)

Abstract

This article proposes a ten-step roadmap for delivering user-centric digital government, that puts co-creation at the core of government functioning. Four areas of intervention are discussed: 1. Prioritise adoption, including making user research a requirement for public services and using the public budget to stimulate co-creation; 2. Support implementation, building on reinforcing capabilities in public administration and establishing service design as an infrastructural service; 3. Remove barriers, by adapting public procurement to agile methods, enforcing the norms on open standards and open data, providing incentives for citizens' participation; 4. Monitor results, by making metrics on the key performance indicators of digital government, providing a clear evidence base for service-design in government, and sound metrics on adoption of co-creation by public administration.

Suggested Citation

  • Francesco Mureddu & David Osimo, 2020. "Co-creation of public services [Co-création des services public]," Post-Print hal-02892854, HAL.
    • Handle: RePEc:hal:journl:hal-02892854
    as

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