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Reading the 2019 Court of Auditors Report on the Evaluation of Online Public Services in Morocco
[Lecture croisée dans le rapport de la Cour des comptes de 2019 sur l'évaluation des services publics en ligne au Maroc]

Author

Listed:
  • Karim Zaouaq

    (UH2MC - Université Hassan II [Casablanca])

Abstract

Le recours des administrations marocaines aux technologies de l'information et de la communication a certes évolué à travers les multiples politiques conçues dans ce domaine. Mais, le déploiement institutionnel en faveur de telles exigences numériques a été en deçà des attentes des usagers des services publics. Partant, la Cour des comptes a œuvré à dresser un état des lieux de l'évolution des services publics en ligne, ce qui a débouché sur la publication au cours du mois de mai 2019 d'un rapport qui a établi un diagnostic unique des principaux services publics en ligne offerts au Maroc et les a soumis à une analyse approfondie en termes de gouvernance. Toutefois, les données de ce rapport demeurent incomplètes en raison entre autres de la démarche méthodologique adoptée ainsi que de la prise en compte limitée du taux de satisfaction des parties concernées par les prestations des services publics en ligne.

Suggested Citation

  • Karim Zaouaq, 2020. "Reading the 2019 Court of Auditors Report on the Evaluation of Online Public Services in Morocco [Lecture croisée dans le rapport de la Cour des comptes de 2019 sur l'évaluation des services public," Post-Print hal-02860300, HAL.
    • Handle: RePEc:hal:journl:hal-02860300
    Note: View the original document on HAL open archive server: https://hal.science/hal-02860300
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    References listed on IDEAS

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    1. Andersen, Thomas Barnebeck, 2009. "E-Government as an anti-corruption strategy," Information Economics and Policy, Elsevier, vol. 21(3), pages 201-210, August.
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    More about this item

    Keywords

    Services publics en ligne; e-gouvernement; données publiques; interaction; information;
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