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Pricing-based practices, conflicts and performance in franchising

Author

Listed:
  • Brinja Meiseberg

    (Campana & Schott)

  • Rozenn Perrigot

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique)

Abstract

Pricing management is complex in hybrid organizations like franchising, as much of the raison d'être of franchising is built upon maintaining chain uniformity. However, franchisees and franchisors may have very different views on what the optimal prices are at a given unit. The aim of our research is thus to assess how resale pricing decisions are made and implemented in franchised chains and what the business consequences are. Our research question is then "Which pricing-based practices reduce conflicts between franchisors and franchisees and so enhance performance?" Based on a questionnaire-based survey of 406 franchisees in the largest European franchise market, France, the results of our analyses show that resale pricing in franchised chains is of crucial importance not only vis-à-vis customers, but also vis-à-vis franchisees, particularly concerning their satisfaction, store performance, and intention to acquire additional stores. On the franchisor part, pricing is essential in terms of brand performance and brand name value. Regarding the franchisor-franchisee relationship, pricing is crucial in terms of the occurrence of conflicts.

Suggested Citation

  • Brinja Meiseberg & Rozenn Perrigot, 2020. "Pricing-based practices, conflicts and performance in franchising," Post-Print hal-02638435, HAL.
    • Handle: RePEc:hal:journl:hal-02638435
    DOI: 10.1016/j.emj.2020.04.004
    Note: View the original document on HAL open archive server: https://univ-rennes.hal.science/hal-02638435
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    Cited by:

    1. Patcharapol Suttidharm & Adisorn Leelasantitham, 2024. "Conceptual Models of Franchisee Behaviors in the Dietary Supplements and Cosmetics to Imply the Business Investments," Sustainability, MDPI, vol. 16(10), pages 1-33, May.
    2. N. M. Rozanova, 2021. "Methodological Issues of Modern Competition Policy," Studies on Russian Economic Development, Springer, vol. 32(5), pages 492-498, September.

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