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Study of consumer's emotion during product interviews

Author

Listed:
  • Christophe Vaudable

    (LIMSI - Laboratoire d'Informatique pour la Mécanique et les Sciences de l'Ingénieur - UP11 - Université Paris-Sud - Paris 11 - UFR 919 - Sorbonne Université - UFR d'Ingénierie - SU - Sorbonne Université - Université Paris-Saclay - CNRS - Centre National de la Recherche Scientifique - Université Paris Saclay (COmUE))

  • Laurence Devillers

    (LIMSI - Laboratoire d'Informatique pour la Mécanique et les Sciences de l'Ingénieur - UP11 - Université Paris-Sud - Paris 11 - UFR 919 - Sorbonne Université - UFR d'Ingénierie - SU - Sorbonne Université - Université Paris-Saclay - CNRS - Centre National de la Recherche Scientifique - Université Paris Saclay (COmUE))

  • Christine Balagué

    (LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

In this study we have focused our attention on the study of consumer's emotion during interviews about products. We have based our analysis on annotation of video-taped dialogs. The collected corpus has been annotated by two experts, and then a perceptive test has been carried out with 40 subjects. The interviews have shown many "real-life" complex emotions. In this paper, we mainly present results showing the impact of the context (judges' personality and subjects' eating habits) on the production and perception of emotional states.

Suggested Citation

  • Christophe Vaudable & Laurence Devillers & Christine Balagué, 2009. "Study of consumer's emotion during product interviews," Post-Print hal-02549454, HAL.
    • Handle: RePEc:hal:journl:hal-02549454
    DOI: 10.1109/ACII.2009.5349567
    as

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    Keywords

    Emotion; Call center; Consumer;
    All these keywords.

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