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Le rôle des dispositifs numériques de médiation dans la satisfaction des publics de musée d’art

Author

Listed:
  • Elodie Jarrier

    (GRANEM - Groupe de Recherche Angevin en Economie et Management - UA - Université d'Angers - AGROCAMPUS OUEST - Institut National de l'Horticulture et du Paysage)

  • Dominique Bourgeon-Renault

    (CREGO - Centre de Recherche en Gestion des Organisations (EA 7317) - Université de Haute-Alsace (UHA) - Université de Haute-Alsace (UHA) Mulhouse - Colmar - UB - Université de Bourgogne - UBFC - Université Bourgogne Franche-Comté [COMUE] - UFC - Université de Franche-Comté - UBFC - Université Bourgogne Franche-Comté [COMUE])

Abstract

The effects of "self-service technologies" (SST) (Curran and Meuter, 2005) on the value and satisfaction of service experience (Lin and Hsieh, 2007; Mencarelli and Rivière, 2014; Meuter et al., 2003) have been little studied in the arts and culture field. The research explores the effects of the use of a digital mediation device on the museum experience and on the overall satisfaction of the public. The results of the analysis of 916 questionnaires collected from visitors to the Louvre Lens museum show that the use of a digital mediation device during the museum visit experience does not significantly impact overall public satisfaction with the visit.

Suggested Citation

  • Elodie Jarrier & Dominique Bourgeon-Renault, 2019. "Le rôle des dispositifs numériques de médiation dans la satisfaction des publics de musée d’art," Post-Print hal-02276274, HAL.
    • Handle: RePEc:hal:journl:hal-02276274
    as

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    Cited by:

    1. Brida, Juan Gabriel & González Rosas, Erika Lourdes & Seijas Giménez, María Nela, 2023. "Dark satisfaction in Guanajuato’s Mummies Museum visitors," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 9(1), pages 15-24.
    2. Szostak Michał & Baghzou Djalel & Kamran Muhammad & Bouameur Assala Belsem, 2023. "Impact of Digitalization on Visual Arts Consumers’ Behavior during the COVID-19 Pandemic: Generational Perspective of Art Management," Journal of Intercultural Management, Sciendo, vol. 15(2), pages 45-77, June.

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