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La perception de la qualité dans le domaine des services : vers une clarification des concepts

Author

Listed:
  • André Boyer

    (GRM - Groupe de Recherche en Management - EA 4711 - UNS - Université Nice Sophia Antipolis (1965 - 2019) - UniCA - Université Côte d'Azur)

  • Ayoub Nefzi

Abstract

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Suggested Citation

  • André Boyer & Ayoub Nefzi, 2009. "La perception de la qualité dans le domaine des services : vers une clarification des concepts," Post-Print hal-02063118, HAL.
    • Handle: RePEc:hal:journl:hal-02063118
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    Cited by:

    1. Abdelmoumen El Abdali, 2023. "The impact of the perceived quality of municipal public services on user satisfaction: an empirical study [L'impact de la qualité perçue des services publics communaux sur la satisfaction des usage," Post-Print hal-04643315, HAL.

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