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A conceptual framework of the relationship between total quality management, corporate social responsibility, innovation capability, and financial performance

Author

Listed:
  • Younès El Manzani

    (Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon, FSJES - Faculté des Sciences Juridiques, Économiques et Sociales - Université de Marrakech)

  • Mohamed Larbi Sidmou

    (FSJES - Faculté des Sciences Juridiques, Économiques et Sociales - Université de Marrakech)

  • Jean-Jack Cegarra

    (Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon)

Abstract

Total quality management, corporate social responsibility, and innovation are considered as strategic orientations allowing the achievement of a sustainable competitive advantage. However, there is a gap in the literature regarding the study of the links between these three concepts in a single analysis, the majority of researchers do not gather the study of these three concepts at once, as they do not as well link them to the financial performance. The main purpose of this conceptual paper is to examine the relationship between quality, innovation, corporate social responsibility and financial performance. We are aiming to build a conceptual framework with a particular emphasis on the role that may be played by TQM practices in the development of the bidirectional link between corporate social responsibility-innovation capability, and its impact on the improvement of the firm's financial performance.

Suggested Citation

  • Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2017. "A conceptual framework of the relationship between total quality management, corporate social responsibility, innovation capability, and financial performance," Post-Print hal-02042575, HAL.
    • Handle: RePEc:hal:journl:hal-02042575
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    Citations

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    Cited by:

    1. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
    2. Erkut Altındağ & Hande Bilaloğlu Aktürk, 2020. "The Impact of New Generation Management Approaches on the Firm Performance: The Moderating Role of Strategic Human Resource Management Applications," SAGE Open, , vol. 10(3), pages 21582440209, September.
    3. Younès El Manzani & Jean Jack Cegarra, 2023. "The complementary effect of quality management and proactive market orientation on radical product innovation under environmental uncertainty," Post-Print hal-04182964, HAL.

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