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Comprendre et identifier les consommateurs qui ont tendance à "tout" garder

Author

Listed:
  • Valérie Guillard

    (DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

  • Christian Pinson

Abstract

Les consommateurs doivent fréquemment prendre une décision concernant des produits encore utilisables mais dont ils n'ont plus l'utilité et qui ne valent pas, à leurs yeux, la peine d'être revendus. Cet article montre que certains consommateurs ont tendance à les garder au lieu de s'en débarrasser. Deux études qualitatives et neuf études quantitatives ont permis d'analyser ce comportement récurrent et de proposer une échelle de tendance à « tout » garder composée de quatre dimensions (instrumentale, sociale, économique et sentimentale). Nous montrons que cette tendance peut être un frein lors du processus de remplacement des produits : un consommateur qui a tendance à « tout » garder risque de repousser cette décision de remplacement s'il ne sait pas quoi faire du produit remplacé.

Suggested Citation

  • Valérie Guillard & Christian Pinson, 2012. "Comprendre et identifier les consommateurs qui ont tendance à "tout" garder," Post-Print hal-01648147, HAL.
    • Handle: RePEc:hal:journl:hal-01648147
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    Cited by:

    1. Cerio, Eva & Debenedetti, Alain, 2021. "“Should I give it away or sell it?” A strategic perspective on consumers’ redistribution of their unused objects," Journal of Business Research, Elsevier, vol. 135(C), pages 581-591.
    2. Elisa Monnot & Fanny Reniou & Aurélien Rouquet, 2014. "Waste recycling: a characterization of logistics used by consumers [Le tri des déchets ménagers : une caractérisation des logistiques déployées par les consommateurs]," Post-Print hal-01123407, HAL.

    More about this item

    Keywords

    comportement du consommateur;

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