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The dark side of computer-mediated control

Author

Listed:
  • Jo Ao Vieira Da Cunha
  • Andrea Carugati

    (LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique, IÉSEG School Of Management [Puteaux])

  • Aurelie Leclercq-Vandelannoitte

    (LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

Research on the dark side of computer-mediated control has explained the consequences of computer-mediated control when work is tightly coupled with its electronic representation because information systems record work automatically. Our study complements prior research by addressing the dark side of computer-mediated control when work and its electronic representation are loosely coupled, because it is employees who report their work in IT systems. Data from a 15-month ethnographic study of the appropriation of a customer relationship management system in the sales department of a large organization reveal that loosely versus tightly coupled computer-mediated control produce key differences that re-specify the dark side of computer-mediated control.

Suggested Citation

  • Jo Ao Vieira Da Cunha & Andrea Carugati & Aurelie Leclercq-Vandelannoitte, 2015. "The dark side of computer-mediated control," Post-Print hal-01563025, HAL.
    • Handle: RePEc:hal:journl:hal-01563025
    DOI: 10.1111/isj.12066
    as

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    Citations

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    Cited by:

    1. Aurélie Leclercq-Vandelannoitte, 2019. "Is Employee Technological “Ill-Being” Missing from Corporate Responsibility? The Foucauldian Ethics of Ubiquitous IT Uses in Organizations," Journal of Business Ethics, Springer, vol. 160(2), pages 339-361, December.
    2. Martin Wiener & Magnus Mähring & Ulrich Remus & Carol Saunders & W. Alec Cram, 2019. "Moving IS Project Control Research into the Digital Era: The “Why” of Control and the Concept of Control Purpose," Information Systems Research, INFORMS, vol. 30(4), pages 1387-1401, December.
    3. Kayas, Oliver G., 2023. "Workplace surveillance: A systematic review, integrative framework, and research agenda," Journal of Business Research, Elsevier, vol. 168(C).

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