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Contribution to social exchange in public organizations: examining how support, trust, satisfaction, commitment and work outcomes are related

Author

Listed:
  • François Grima

    (IRG - Institut de Recherche en Gestion - UPEM - Université Paris-Est Marne-la-Vallée - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12)

  • Pascal Paille

    (grefid - grefid - ULaval - Université Laval [Québec])

  • Marie Ève Dufour

Abstract

The intent of the research was to examine the relationships between support, trust, satisfaction, commitment and work outcomes. The framework of social exchange theory was used as a guide. The research described in this study replicates in the public sector (N = 704) and previous findings obtained in a study conducted in the private sector. Consistent with the study in private sector, support is related to intention to leave and helping behavior to trust and satisfaction. Results are discussed.

Suggested Citation

  • François Grima & Pascal Paille & Marie Ève Dufour, 2015. "Contribution to social exchange in public organizations: examining how support, trust, satisfaction, commitment and work outcomes are related," Post-Print hal-01174093, HAL.
    • Handle: RePEc:hal:journl:hal-01174093
    DOI: 10.1080/09585192.2012.654809
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    Cited by:

    1. Magnus Olsén Hammarfjord & Tommy Roxenhall, 2017. "The Relationships Between Network Commitment, Antecedents, And Innovation In Strategic Innovation Networks," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(04), pages 1-36, May.
    2. Shuiping Ding & Jie Lin & Zhenyu Zhang, 2021. "The Influences of Consumer-to-Consumer Interaction on Dissatisfactory Consumers’ Repetitive Purchases in Network Communities," Sustainability, MDPI, vol. 13(2), pages 1-19, January.
    3. Hyunjung (Helen) Choi & Jin Young Lee & Youngjoon Choi & Yuxian Juan & Choong-Ki Lee, 2022. "How to Enhance Smart Work Effectiveness as a Sustainable HRM Practice in the Tourism Industry," Sustainability, MDPI, vol. 14(4), pages 1-16, February.
    4. Queen Emwenkeke Usadolo & Yvonne Brunetto & Silvia Nelson & Patrick Gillett, 2022. "Connecting the Dots: Perceived Organization Support, Motive Fulfilment, Job Satisfaction, and Affective Commitment Among Volunteers," SAGE Open, , vol. 12(3), pages 21582440221, August.

    More about this item

    Keywords

    social exchange; support;

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