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Infusing creativity into crisis management: An essential approach today

Author

Listed:
  • Amy Sommer

    (GREGH - Groupement de Recherche et d'Etudes en Gestion à HEC - HEC Paris - Ecole des Hautes Etudes Commerciales - CNRS - Centre National de la Recherche Scientifique)

  • Christine Pearson

    (Thunderbird - The Garvin School of International Management)

Abstract

No organization is immune to crises. From the global financial debacle, record-setting bankruptcies and hostile takeovers, to H1N1 and the international reach of contaminated milk, crises challenge leaders in extraordinary ways. If you have ever been involved in an organizational crisis, you know first-hand that resolution requires creative thinking. If you have managed crises, you have probably experienced a sense of confusion or seizing up just when open, creative thinking and action are needed most. By definition, crisis conditions present unforeseen or unmet challenges that can only be addressed by innovative responses. Tried and trusted methods fall short when a crisis hits, whether the pressing situations involve product defects, environmental contamination, consumer injury, threats to brand integrity or some other calamity.

Suggested Citation

  • Amy Sommer & Christine Pearson, 2011. "Infusing creativity into crisis management: An essential approach today," Post-Print hal-00575635, HAL.
    • Handle: RePEc:hal:journl:hal-00575635
    DOI: 10.1016/j.orgdyn.2010.10.008
    as

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    Citations

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    Cited by:

    1. Bernhard Garn & Klaus Kieseberg & Dominik Schreiber & Dimitris E. Simos, 2023. "Combinatorial Sequences for Disaster Scenario Generation," SN Operations Research Forum, Springer, vol. 4(2), pages 1-34, June.
    2. Alexis Habiyaremye, 2021. "Co-Operative Learning and Resilience to COVID-19 in a Small-Sized South African Enterprise," Sustainability, MDPI, vol. 13(4), pages 1-17, February.
    3. John Thornton & Chrysovalantis Vasilakis, 2024. "Do female CEOs handle crisis better? Evidence from the COVID-19 pandemic," Economics and Business Letters, Oviedo University Press, vol. 13(3), pages 158-171.
    4. Davor Labaš, 2017. "The Impact of Organizational Crisis Preparedness on Firm Business Performance," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 29(1), pages 75-92.
    5. Janssen, Catherine & Sen, Sankar & Bhattacharya, CB, 2015. "Corporate crises in the age of corporate social responsibility," Business Horizons, Elsevier, vol. 58(2), pages 183-192.
    6. Schreyögg, Georg & Ostermann, Simone M., 2014. "Managing uncertainty in intensive care units: Exploring formal and informal coping practices in a university hospital," Discussion Papers 2014/14, Free University Berlin, School of Business & Economics.

    More about this item

    Keywords

    creativity; crisis management;

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