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Production de services, comportement déviant du client et gouvernementalité : pour une ouverture à la GRH

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  • Jean-Baptiste Suquet

    (CRG - Centre de recherche en gestion - X - École polytechnique - IP Paris - Institut Polytechnique de Paris - CNRS - Centre National de la Recherche Scientifique)

Abstract

envisage le rôle des dynamiques professionnelles dans le contrôle par les organisations de service du comportement de leurs clients.

Suggested Citation

  • Jean-Baptiste Suquet, 2006. "Production de services, comportement déviant du client et gouvernementalité : pour une ouverture à la GRH," Post-Print hal-00263049, HAL.
    • Handle: RePEc:hal:journl:hal-00263049
    Note: View the original document on HAL open archive server: https://hal.science/hal-00263049
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