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Information And Communication Technology As A Motivational Factor Of Evolution From Electronic Toward “Lean” Government

Author

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  • Jelena Lukiæ, Vladimir Mitroviæ

    (Parallel d.o.o. Belgrade, Sberbank a.d. Belgrade)

Abstract

The complexity of public administration, as one of the most pressing problems which citizens of the Republic of Serbia are facing, led to inefficiency and non-responsiveness, as well as the dissatisfaction of citizens who do not have alternative options to meet their needs. Under the impact of financial crisis, governments are forced to reduce their costs, volume of administration, to build online connections and relationships with citizens and businesses. Realizing that they, like the companies, must transform themselves to meet requirements and obtain satisfaction of citizens, governments have found very powerfull tool for overcoming the problems – information and communication technology (ICT) and electronic government. The aim of this paper is to show that the evolution from electronic government toward lean government should be the backbone of any modern information society and a key competitive advantage that will bring greater efficiency of society as a whole.

Suggested Citation

  • Jelena Lukiæ, Vladimir Mitroviæ, 2014. "Information And Communication Technology As A Motivational Factor Of Evolution From Electronic Toward “Lean” Government," Ekonomika, Journal for Economic Theory and Practice and Social Issues 2014-02, „Ekonomika“ Society of Economists, Niš (Serbia).
    • Handle: RePEc:esb:casdrg:2014-220
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    More about this item

    Keywords

    electronic government; lean government; information and communication technology.;
    All these keywords.

    JEL classification:

    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • M15 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - IT Management

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