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ISO 9000 Series Certification Over Time: what have we learnt?

Author

Listed:
  • van der Wiele, A.
  • Brown, A.M.

Abstract

The ISO 9000 experiences of the same sample of organisations over a five year time period is examined in this paper. The responses to a questionnaire sent out at the end of 1999 to companies which had a reasonably long term experience with the ISO 9000 series quality system are analysed. These companies were ISO 9000 series certified before 1994 when the authors conducted their first survey on the same sample. The main aim is to explore the links between the motivation for undertaking the ISO 9000 series and continued certification, with the impact on the type of TQM practices that have been adopted after certification, and what kind of gains have been achieved. Challenges faced by these organisations over time are also addressed.

Suggested Citation

  • van der Wiele, A. & Brown, A.M., 2002. "ISO 9000 Series Certification Over Time: what have we learnt?," ERIM Report Series Research in Management ERS-2002-30-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    • Handle: RePEc:ems:eureri:180
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    File URL: https://repub.eur.nl/pub/180/erimrs20020311163123.pdf
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    Citations

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    Cited by:

    1. Roberta Minazzi, 2010. "Hotel Classification Systems: A Comparison of International Case Studies," Acta Universitatis Danubius. OEconomica, Danubius University of Galati, issue 4(4), pages 64-86, December.

    More about this item

    Keywords

    ISO9000; longitudinal research; sustainability; total quality management;
    All these keywords.

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior
    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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