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The Three-Step Test-Interview (TSTI): An observational instrument for pretesting self-completion questionnaires

Author

Listed:
  • Hak, A.
  • van der Veer, K.
  • Jansen, H.A.M.

Abstract

The Three-Step Test-Interview (TSTI) is an instrument for pretesting a self-completion questionnaire by observing actual instances of interaction between the instrument and respondents (the response process). Because this process mainly consists of cognitive processing (‘thinking’) and is therefore hidden from the observer, (concurrent) think aloud is used as a technique for making the thought process observable. The productivity of the TSTI in identifying problems in questionnaires was assessed in three consecutive pilot studies. A manual for the application of the TSTI is appended.

Suggested Citation

  • Hak, A. & van der Veer, K. & Jansen, H.A.M., 2004. "The Three-Step Test-Interview (TSTI): An observational instrument for pretesting self-completion questionnaires," ERIM Report Series Research in Management ERS-2004-029-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    • Handle: RePEc:ems:eureri:1265
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    File URL: https://repub.eur.nl/pub/1265/ERS-2004-029-ORG.pdf
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    Cited by:

    1. Korfage, Ida Joanna & Hak, Tony & de Koning, Harry J. & Essink-Bot, Marie-Louise, 2006. "Patients' perceptions of the side-effects of prostate cancer treatment--A qualitative interview study," Social Science & Medicine, Elsevier, vol. 63(4), pages 911-919, August.

    More about this item

    Keywords

    cognitive pretesting; questionnaires; survey methodology; think aloud;
    All these keywords.

    JEL classification:

    • C9 - Mathematical and Quantitative Methods - - Design of Experiments
    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior
    • M - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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