The healthcare complaints analysis tool: development and reliability testing of a method for service monitoring and organisational learning
Author
Abstract
Suggested Citation
Download full text from publisher
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- E. Julie Hald & Alex Gillespie & Tom W. Reader, 2021. "Causal and Corrective Organisational Culture: A Systematic Review of Case Studies of Institutional Failure," Journal of Business Ethics, Springer, vol. 174(2), pages 457-483, November.
- Hald, Julie & Gillespie, Alex & Reader, Tom W., 2021. "Causal and corrective organisational culture: a systematic review of case studies of institutional failure," LSE Research Online Documents on Economics 106537, London School of Economics and Political Science, LSE Library.
- Bez, Sea Matilda & Georgescu, Irène & Farazi, Mohammad Saleh, 2023. "TripAdvisor of healthcare:Opportunities for value creation through patient feedback platforms," Technovation, Elsevier, vol. 121(C).
More about this item
JEL classification:
- J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General
NEP fields
This paper has been announced in the following NEP Reports:- NEP-HEA-2016-03-06 (Health Economics)
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ehl:lserod:65041. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
We have no bibliographic references for this item. You can help adding them by using this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: LSERO Manager (email available below). General contact details of provider: https://edirc.repec.org/data/lsepsuk.html .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.