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Assembling Homo Qualitus: Accounting for Quality in the UK National Health Service

Author

Listed:
  • Pflueger, Dane

    (HEC Paris)

  • Zinck Pedersen, Kirstine

    (Copenhagen Business School)

Abstract

This paper describes the historical emergence of an accountable quality in public policies and reforms of the UK National Health Service: that is a notion of quality which is expressed through accounting and other formal measurement and management devices. It also specifies the idealized subject of an accountable quality, homo qualitus, and attends to instances of his/her incomplete realization. Doing so contributes to the problematization and rethinking of the way that accounting, professionalism, and the relationship between the two, are often understood. It shows that an accountable quality involves attempts to transform accounting from something external to, and imposed upon, or selectively adopted by, medical professionals into a measure of, in principle, any healthcare workers’ individual enthusiasm for, and commitment toward, quality itself. The incomplete nature of this transformation offers insights into complex ways in which discourse and practice may interact.

Suggested Citation

  • Pflueger, Dane & Zinck Pedersen, Kirstine, 2022. "Assembling Homo Qualitus: Accounting for Quality in the UK National Health Service," HEC Research Papers Series 1452, HEC Paris.
    • Handle: RePEc:ebg:heccah:1452
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    More about this item

    Keywords

    Healthcare; quality; professionalism; affect; New Public Management;
    All these keywords.

    JEL classification:

    • H75 - Public Economics - - State and Local Government; Intergovernmental Relations - - - State and Local Government: Health, Education, and Welfare

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