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Contractualiser le processus en médiation

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Abstract

While facilitating the resolution of a conflict, the mediator must pay attention to process. In our prescriptive model, mediation process is structured in six steps: session introduction, successive exploration of facts, needs, options, and commitment, and final conclusion. The proposed model aims at increasing the probability of mediation success, and at allowing parties to remain in charge of conflict settlement and to agree on the way of proceeding step by step. It is built on the basis of good practices and recommendations from effective mediation management, and more broadly from a facilitative model of negotiation between parties.

Suggested Citation

  • Lempereur , Alain, 2003. "Contractualiser le processus en médiation," ESSEC Working Papers DR 03008, ESSEC Research Center, ESSEC Business School.
    • Handle: RePEc:ebg:essewp:dr-03008
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    Keywords

    Mediation; Mediation success; Mediator’s role; Negotiation facilitation; Susbtance; Relationship; Process; Communication rules; Mediation method agreement; Active listening;
    All these keywords.

    JEL classification:

    • D74 - Microeconomics - - Analysis of Collective Decision-Making - - - Conflict; Conflict Resolution; Alliances; Revolutions
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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