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Impression Management in the Sharing Economy: Understanding the Effect of Response Strategy to Negative Reviews

Author

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  • Abramova, Olga
  • Krasnova, Hanna
  • Shavanova, Tetiana
  • Fuhrer, Andrea
  • Buxmann, Peter

Abstract

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Suggested Citation

  • Abramova, Olga & Krasnova, Hanna & Shavanova, Tetiana & Fuhrer, Andrea & Buxmann, Peter, 2016. "Impression Management in the Sharing Economy: Understanding the Effect of Response Strategy to Negative Reviews," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 84838, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    • Handle: RePEc:dar:wpaper:84838
    DOI: 10.5771/0042-059X-2016-1-58
    Note: for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/84838/
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    File URL: http://dx.doi.org/10.5771/0042-059X-2016-1-58
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    Cited by:

    1. Wenlong Liu & Rongrong Ji & Chen (Peter) Nian & Kisang Ryu, 2020. "Identifying the Types and Impact of Service Provider’s Responses to Online Negative Reviews in the Sharing Economy: Evidence from B&Bs in China," Sustainability, MDPI, vol. 12(6), pages 1-17, March.
    2. Yang, Luming & Xu, Min & Xing, Lin, 2022. "Exploring the core factors of online purchase decisions by building an E-Commerce network evolution model," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).

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