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The Role of SaaS Service Quality for Continued SaaS Use: Empirical Insights from SaaS Using Firms

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  • Benlian, Alexander
  • Koufaris, M.
  • Hess, Thomas

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  • Benlian, Alexander & Koufaris, M. & Hess, Thomas, 2010. "The Role of SaaS Service Quality for Continued SaaS Use: Empirical Insights from SaaS Using Firms," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 58036, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    • Handle: RePEc:dar:wpaper:58036
    Note: for complete metadata visit http://tubiblio.ulb.tu-darmstadt.de/58036/
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    Cited by:

    1. Andra-Ileana Neicu & Anamaria-Cătălina Radu & Gheorghe Zaman & Ivona Stoica & Florian Răpan, 2020. "Cloud Computing Usage in SMEs. An Empirical Study Based on SMEs Employees Perceptions," Sustainability, MDPI, vol. 12(12), pages 1-14, June.
    2. Baumann, Elias & Kern, Jana & Lessmann, Stefan, 2019. "Usage Continuance in Software-as-a-Service," IRTG 1792 Discussion Papers 2019-005, Humboldt University of Berlin, International Research Training Group 1792 "High Dimensional Nonstationary Time Series".
    3. Elias Baumann & Jana Kern & Stefan Lessmann, 2022. "Usage Continuance in Software-as-a-Service," Information Systems Frontiers, Springer, vol. 24(1), pages 149-176, February.
    4. Wallbach, Sören, 2020. "Assimilation and Diffusion of Multi-Sided Platforms in Dynamic B2B Networks: Inhibiting Factors and Their Consequences," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 123277, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    5. Andreas Jede & Frank Teuteberg, 2016. "Understanding Socio-Technical Impacts Arising from Software-as-a-Service Usage in Companies," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 58(3), pages 161-176, May.

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