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A Conceptual Model For Iran’S Car Industry Customers’ Loyalty

Author

Listed:
  • Mojgan Bahrami Samani Author_Email: Samani_518@yahoo.com.sg

    (Faculty of Management and Human Resource Development, Universiti Technologi Malaysia, Johor, Skudai)

  • Ali Attafar

    (Assistant Professor of Management Department of Isfahan University)

  • Naser Khani Khouzani

    (Faculty of Management and Human Resource Development, Universiti Technologi Malaysia)

Abstract

No abstract is available for this item.

Suggested Citation

  • Mojgan Bahrami Samani Author_Email: Samani_518@yahoo.com.sg & Ali Attafar & Naser Khani Khouzani, 2011. "A Conceptual Model For Iran’S Car Industry Customers’ Loyalty," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-184, Conference Master Resources.
    • Handle: RePEc:cms:2icb11:2011-184
    as

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    File URL: http://www.internationalconference.com.my/proceeding/2ndicber2011_proceeding/184-2nd%20ICBER%202011%20PG%20790-797%20Irans%20Car%20Industry.pdf
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    References listed on IDEAS

    as
    1. Yuksel, Atila & Yuksel, Fisun & Bilim, Yasin, 2010. "Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty," Tourism Management, Elsevier, vol. 31(2), pages 274-284.
    2. Ramanathan, Ramakrishnan, 2010. "The moderating roles of risk and efficiency on the relationship between logistics performance and customer loyalty in e-commerce," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 46(6), pages 950-962, November.
    3. John G. Lynch , Jr. & Dan Ariely, 2000. "Wine Online: Search Costs Affect Competition on Price, Quality, and Distribution," Marketing Science, INFORMS, vol. 19(1), pages 83-103, April.
    4. Johnson, Devon & Grayson, Kent, 2005. "Cognitive and affective trust in service relationships," Journal of Business Research, Elsevier, vol. 58(4), pages 500-507, April.
    5. Balabanis, George & Reynolds, Nina & Simintiras, Antonis, 2006. "Bases of e-store loyalty: Perceived switching barriers and satisfaction," Journal of Business Research, Elsevier, vol. 59(2), pages 214-224, February.
    6. Lai, Fujun & Griffin, Mitch & Babin, Barry J., 2009. "How quality, value, image, and satisfaction create loyalty at a Chinese telecom," Journal of Business Research, Elsevier, vol. 62(10), pages 980-986, October.
    7. Steyn, Peter & Pitt, Leyland & Strasheim, Arien & Boshoff, Christo & Abratt, Russell, 2010. "A cross-cultural study of the perceived benefits of a retailer loyalty scheme in Asia," Journal of Retailing and Consumer Services, Elsevier, vol. 17(5), pages 355-373.
    8. Javad Abedini & Nicolas Péridy, 2009. "The Emergence of Iran in the World Car Industry: An Estimation of its Export Potential," The World Economy, Wiley Blackwell, vol. 32(5), pages 790-818, May.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    customer loyalty; quality; price; Iran’s car industry;
    All these keywords.

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

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