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Digitalization in Italian local governments in 2022: the results of the IDAL survey

Author

Listed:
  • Emanuela Ciapanna (Coordinator)

    (Bank of Italy)

  • Walter Giuzio (Coordinator)

    (Bank of Italy)

  • Luciana Aimone Gigio

    (Bank of Italy)

  • Andrea Benecchi

    (Bank of Italy)

  • Carlo Bottoni

    (Bank of Italy)

  • Mario Cannella

    (Bank of Italy)

  • Marco Corradetti

    (Bank of Italy)

  • Annalisa Frigo

    (Bank of Italy)

  • Lucia Modugno

    (Bank of Italy)

  • Elisa Scarinzi

    (Bank of Italy)

Abstract

The paper analyses the data collected in the Survey on the Digitalization of Local Administrations (IDAL) conducted by the Bank of Italy in 2023. The analysis shows an acceleration of the digitalization process in local administrations (regions, provinces, municipalities, local health authorities) in the last three years, linked both to a greater diffusion of enabling infrastructures and platforms and to an increase in spending on investments in new technologies. The advanced and basic IT skills of institutions' employees are still limited. The level of digitalization is heterogeneous by type and size of institution, as well as by categories of recipients of the service: it is higher in services aimed at larger institutions and business compared with those aimed at citizens. The differences between geographical macro-areas appear smaller: the provision of online services is less widespread in the South than the country average, but the gap is gradually closing and seems to mostly affect smaller entities.

Suggested Citation

  • Emanuela Ciapanna (Coordinator) & Walter Giuzio (Coordinator) & Luciana Aimone Gigio & Andrea Benecchi & Carlo Bottoni & Mario Cannella & Marco Corradetti & Annalisa Frigo & Lucia Modugno & Elisa Scar, 2025. "Digitalization in Italian local governments in 2022: the results of the IDAL survey," Questioni di Economia e Finanza (Occasional Papers) 916, Bank of Italy, Economic Research and International Relations Area.
    • Handle: RePEc:bdi:opques:qef_916_25
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    More about this item

    Keywords

    e-government; online services; digitalization; governance; public sector;
    All these keywords.

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • O38 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Government Policy

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