Application of AI in Credit Risk Scoring for Small Business Loans: A case study on how AI-based random forest model improves a Delphi model outcome in the case of Azerbaijani SMEs

The research investigates how the application of a machine-learning random forest model improves the accuracy and precision of a Delphi model. The context of the research is Azerbaijani SMEs and the data for the study has been obtained from a financial institution which had gathered it from the enterprises (as there is no public data on local SMEs, it was not practical to verify the data independently). The research used accuracy, precision, recall and F-1 scores for both models to compare them and run the algorithms in Python. The findings showed that accuracy, precision, recall and F- 1 all improve considerably (from 0.69 to 0.83, from 0.65 to 0.81, from 0.56 to 0.77 and from 0.58 to 0.79, respectively). The implications are that by applying AI models in credit risk modeling, financial institutions can improve the accuracy of identifying potential defaulters which would reduce their credit risk. In addition, an unfair rejection of credit access for SMEs would also go down having a significant contribution to an economic growth in the economy. Finally, such ethical issues as transparency of algorithms and biases in historical data should be taken on board while making decisions based on AI algorithms in order to reduce mechanical dependence on algorithms that cannot be justified in practice.