IDEAS home Printed from https://ideas.repec.org/p/arx/papers/2407.09736.html
   My bibliography  Save this paper

Uncovering the Effect of Toxicity on Player Engagement and its Propagation in Competitive Online Video Games

Author

Listed:
  • Jacob Morrier
  • Amine Mahmassani
  • R. Michael Alvarez

Abstract

This article seeks to provide accurate estimates of the causal effect of exposure to toxic language on player engagement and the proliferation of toxic language. To this end, we analyze proprietary data from the first-person action video game Call of Duty: Modern Warfare III, published by Activision. To overcome causal identification problems, we implement an instrumental variables estimation strategy. Our findings confirm that exposure to toxic language significantly affects player engagement and the probability that players use similar language. Accordingly, video game publishers have a vested interest in addressing toxic language. Further, we demonstrate that this effect varies significantly depending on whether toxic language originates from opponents or teammates, whether it originates from teammates in the same party or a different party, and the match's outcome. This has meaningful implications regarding how resources for addressing toxicity should be allocated.

Suggested Citation

  • Jacob Morrier & Amine Mahmassani & R. Michael Alvarez, 2024. "Uncovering the Effect of Toxicity on Player Engagement and its Propagation in Competitive Online Video Games," Papers 2407.09736, arXiv.org.
  • Handle: RePEc:arx:papers:2407.09736
    as

    Download full text from publisher

    File URL: http://arxiv.org/pdf/2407.09736
    File Function: Latest version
    Download Restriction: no
    ---><---

    More about this item

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:arx:papers:2407.09736. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: arXiv administrators (email available below). General contact details of provider: http://arxiv.org/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.