Post Occupancy Evaluation Of The Faculty Of Engineering And Technology Building In The University Of Botswana

The objective of the study was to analyse the performance of the Faculty of Engineering and Technology (FET) building and to find out if the users of the building are satisfied with the services provided by the building. Post occupancy evaluation (POE) was used to analyse the performance of FET building. A quantitative research approach was chosen for this study. Primary and secondary data sources were used for data collection. Primary data was collected using a questionnaire and an interview guide. Questionnaires were administered to students, lecturers, cleaners and security guards who regularly utilise FET building. Interviews were held with facility managers who are responsible for maintenance of FET building. A simple random sample from a population of 1453 users was used to sample the study. A sample of 96 respondents was selected, comprising 76 students, 12 Lecturers, 1 facilities manager, 5 security guards and 3 members of cleaning staff. Microsoft Excel was used to analyse and present the data. The findings reveal that the building occupants are moderately satisfied with FET building. Many complaints are reported in the FET building on few defects such as broken elevators, leaking pipes, and faulty air conditioners, leaking water closets and burnt bulbs etc. to the Faculty's Facility Manager every year. These building defects results in students and lecturers not being satisfied with the building as they have a negative impact on learning and teaching. It was also revealed that climate affects the performance of FET building. The study recommends that there should be proper maintenance requests or reports on building defects should be fixed timeously. This will encourage users to report any defects that need to be addressed in the future to facility managers. This study has created a context in which a building performance evaluation can be conducted and used to improve building satisfaction among occupants. It is also of utmost importance to facility managers, architects, contractors and other professionals will be involved in future college projects. Professionals and stakeholders are among those who will benefit from this study as it adds to the body of knowledge in Botswana.