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Relación y comparación entre las variables de clima organizacional, satisfacción y calidad de vida en una empresa de ventas por teléfono en el noroeste de México
[Relationship and comparison between the variables of organizational climate, satisfaction and quality of life in a telephone sales company in northwestern Mexico]

Author

Listed:
  • José A. Vera-Noriega

    (Centro de Investigación en Alimentación y Desarrollo A.C., México)

  • Carlos Gabriel Borbón-Morales

    (Centro de Investigación en Alimentación y Desarrollo A.C., México)

  • Juan Mejía-Trejo

    (Centro Universitario de Ciencias Económico Administrativas (CUCEA), Universidad de Guadalajara (UdeG), México)

  • Francisco Fernando Durazo-Salas

    (TECNOESTATA S.C., México)

Abstract

This article explores how organizational climate, job satisfaction, and quality of life interact in a Mexican call center. It compares the perceptions of employees on working conditions and management strategies, providing valuable insights for human resource practices to improve employee well-being and performance.

Suggested Citation

Handle: RePEc:abs:journl:v:3:y:2023:i:5:p:83-109
DOI: 10.55965/setp.3.05.a4
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More about this item

Keywords

Quality of life; Organizational climate; Working conditions; Job satisfaction; Call centers;
All these keywords.

JEL classification:

  • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management
  • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy

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