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The Fairwork Project: Promoting Good Labor Practices in the Digital Platform Economy through Action Research

In: Collaborative Research in the Datafied Society: Methods and Practices for Investigation and Intervention

Author

Listed:
  • López, Tatiana
  • Ustek-Spilda, Funda
  • Feuerstein, Patrick
  • Ferrari, Fabian
  • Graham, Mark

Abstract

Though the digital platform economy in some contexts has created new employment opportunities, work in the platform economy has been widely criticized for its often precarious and exploitative character. One central mechanism through which digital platforms construct and conceal exploitative employment relations are information asymmetries among platforms, workers, and consumers. These information asymmetries are created through, among other things, a lack of transparency on how platforms allocate work, calculate payments, and use customer reviews for incentive structures and other rating-based work outcomes. Against this backdrop, the Fairwork project conducts action research to tackle these information asymmetries. In this chapter we introduce the Fairwork project and provide critical insights into our engagement with platforms as an action research strategy.

Suggested Citation

  • López, Tatiana & Ustek-Spilda, Funda & Feuerstein, Patrick & Ferrari, Fabian & Graham, Mark, 2024. "The Fairwork Project: Promoting Good Labor Practices in the Digital Platform Economy through Action Research," EconStor Open Access Book Chapters, in: Collaborative Research in the Datafied Society: Methods and Practices for Investigation and Intervention, pages 149-159, ZBW - Leibniz Information Centre for Economics.
    • Handle: RePEc:zbw:eschap:311005
    DOI: 10.1515/9789048555925-012
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