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Risk Assessment in IT Outsourcing

In: GLOBAL SOURCING OF SERVICES Strategies, Issues and Challenges

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  • Saji K. Mathew

Abstract

Understanding and addressing risks are fundamental to partnership success in offshore IT outsourcing. This chapter develops and demonstrates a fuzzy risk assessment framework to effectively assess risk for a client as well as a service provider prior to entering into a formal contract. The sources of risk in IT outsourcing were extracted based on industry survey and prior research. A fuzzy inference engine which embeds human expert knowledge expressed through natural language gives a superior capability to this approach. The case of offshore software development simulated using the fuzzy framework showed that this method could capture imprecise perceptions about risk factors and quantify them effectively. It also showed that human knowledge embedded as intelligence could effectively map and quantify sources of risk into different categories. This assessment could enable objective comparison of different projects and informed design of contracts and thus lead to partnership success in outsourcing.

Suggested Citation

  • Saji K. Mathew, 2017. "Risk Assessment in IT Outsourcing," World Scientific Book Chapters, in: Shailendra C Jain Palvia & Prashant Palvia (ed.), GLOBAL SOURCING OF SERVICES Strategies, Issues and Challenges, chapter 16, pages 589-608, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789813109315_0016
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    Keywords

    Outsourcing; ITO; BPO; KPO; Labor Arbitrage; Surrogate Motherhood; Insourcing; Offshoring; Onshoring; Cloud Sourcing; Crowd Sourcing; SaaS; Tele-Radiology; Joint Venture; Medical Tourism;
    All these keywords.

    JEL classification:

    • J20 - Labor and Demographic Economics - - Demand and Supply of Labor - - - General

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