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The Use Of Knowledge Management Tools Depending On Departmental Functions

In: Knowledge Management Innovation, Technology and Cultures

Author

Listed:
  • HELMUT KASPER

    (Institute of Change Management and Management Development, Vienna University of Economics and Business Administration, Augasse 2-6, 1090 Wien, Austria)

  • JÜRGEN MÜHLBACHER

    (Institute of Change Management and Management Development, Vienna University of Economics and Business Administration, Augasse 2-6, 1090 Wien, Austria)

  • BARBARA MÜLLER

    (Institute of Change Management and Management Development, Vienna University of Economics and Business Administration, Augasse 2-6, 1090 Wien, Austria)

Abstract

Knowledge management (KM) seems to have become a ubiquitous phenomenon both in the academic and in the corporate world. However, according to the literature, there has not been any comprehensive and holistic empirical study of the current status and practices of KM in corporations. Therefore, we want to examine the different usage of knowledge management tools on a departmental level of a multinational, basic industry company. This paper focuses on the use of knowledge management tools and shows that not all tools have the same impact – especially in different departments. We interviewed 149 employees from three sites to analyze significant differences.

Suggested Citation

  • Helmut Kasper & Jürgen Mühlbacher & Barbara Müller, 2007. "The Use Of Knowledge Management Tools Depending On Departmental Functions," World Scientific Book Chapters, in: Christian Stary & Franz Barachini & Suliman Hawamdeh (ed.), Knowledge Management Innovation, Technology and Cultures, chapter 26, pages 309-315, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789812770592_0026
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