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Standards For Productive Knowledge Work — Theoretical Foundation And Application Of An Analysis Technique

In: Knowledge Management Innovation, Technology and Cultures

Author

Listed:
  • SEBASTIAN ESCHENBACH

    (Studiengang Informationsberufe, Fachhochschul-Studiengänge Burgenland Ges.m.b.H., Campus 1, 7000 Eisenstadt, Austria)

  • BETTINA SCHAUER

    (Studiengang Informationsberufe, Fachhochschul-Studiengänge Burgenland Ges.m.b.H., Campus 1, 7000 Eisenstadt, Austria)

  • MANFRED DELLA SCHIAVA

    (MdS Network GmbH, Parkring 10, 1010 Vienna, Austria)

  • DORIS RIEDL

    (Studiengang Informationsberufe, Fachhochschul-Studiengänge Burgenland Ges.m.b.H,, Campus 1, 7000 Eisenstadt, Austria)

Abstract

Work productivity is certainly a major factor for economic success. For organizations with highly knowledge intensive processes and products, it is knowledge work productivity that counts. The paper introduces a multi step potential analysis of knowledge work productivity and its application to several organizations. The analysis combines assessments of (1) knowledge intensity, (2) productivity with respect to typical intellectual activities such as information processing, communication, decision making, and learning, as well as (3) organizational adaptability. In this process, the difference between more or less productivity is captured by the degree to which knowledge is handled in accordance with explicit standards compared to being handled in an arbitrary manner. Results of the analysis are then used to propose both short and medium term action plans for more productive knowledge work.

Suggested Citation

  • Sebastian Eschenbach & Bettina Schauer & Manfred Della Schiava & Doris Riedl, 2007. "Standards For Productive Knowledge Work — Theoretical Foundation And Application Of An Analysis Technique," World Scientific Book Chapters, in: Christian Stary & Franz Barachini & Suliman Hawamdeh (ed.), Knowledge Management Innovation, Technology and Cultures, chapter 11, pages 121-130, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789812770592_0011
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