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Delivering Service Innovation in a Digital World

In: LEADING IN A DIGITALLY DISRUPTIVE WORLD

Author

Listed:
  • Amy, Ooi Mei Wong

Abstract

The following sections are included:IntroductionService InnovationService Innovation PrinciplesEmerging Technology Trends in Service DeliveryConclusionReferences

Suggested Citation

  • Amy, Ooi Mei Wong, 2023. "Delivering Service Innovation in a Digital World," World Scientific Book Chapters, in: Yew Haur Lee & Amy Ooi Mei Wong (ed.), LEADING IN A DIGITALLY DISRUPTIVE WORLD, chapter 4, pages 75-94, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789811278570_0004
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    More about this item

    Keywords

    Digital Disruption; Innovation; Industry 4.0;
    All these keywords.

    JEL classification:

    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior
    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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